Refund & Cancellation Policy
Last updated: August 2026
GlowRadar is operated by "Polimed AI" EOOD, UIC 206251634, VAT BG206251634, with registered address at 36 Paisiy Hilendarski Str., Madan, Bulgaria (hereinafter "the Operator" or "the Platform").
1. General provisions
End users (B2C)
Use of the mobile applications and websites by end users to post requests or book appointments is completely free. The Platform does not collect or process online payments from end users for physical services performed on site.
Business partners and merchants (B2B)
This policy applies to digital subscriptions, unlock fees for offers or requests, and credit packages purchased by beauty salons, hair studios and cosmetic centres.
2. Refund conditions
Refunds to Business partners are granted only in the following cases:
- 2.1
Proven technical error
Duplicate charging for the same transaction due to a technical failure on the Platform or at the payment processor.
- 2.2
Service not provided
Inability to access paid features for more than 72 consecutive hours due to a technical issue for which the Operator is responsible.
- 2.3
Non-applicability
Subscription fees already paid or credits already used to unlock requests or offers are not refundable if the service was provided and the Business partner had access to the system but did not complete a transaction with the end user.
3. Cancellation and subscription termination
- 3.1Every Business partner may terminate their paid subscription at any time directly through their account profile or by sending written notice to mehmed.mashkov@gmail.com.
- 3.2Upon cancellation, the Business partner retains access to paid features until the end of the current billing period (month or year).
- 3.3The end of the current period stops automatic renewal and no further charges are made to the linked card. Partial refunds for remaining days of the current month are not owed.
4. Complaint procedure
Refund requests must be submitted within 14 (fourteen) days of the relevant transaction.
The request must be sent by email to mehmed.mashkov@gmail.com and include:
- Company name and BULSTAT;
- Date, amount and transaction number (Stripe identifier);
- Detailed description of the reason for the request.
The Operator reviews the submitted request within 7 business days.
If the complaint is approved, the amount is refunded automatically to the same bank card used for the original Stripe payment, within 5 to 10 business days.
5. Payment and complaint contacts
For questions about billing or submitted transactions:
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