Terms of Use

For the purposes of these Terms of Use, the following terms shall have the meanings set out below:

Platform

The mobile application and accompanying software services operated by the Operator, providing a technological link between clients and beauty salons.

User

Any natural or legal person using the Platform to search, post requests and book cosmetic, hairdressing, manicure or spa services. Use of the Platform by Users is completely free.

Partner (Beauty Salon)

Any hairdressing salon, manicure studio, cosmetic centre, spa or independent specialist registered on the Platform that accepts requests and sends offers with available appointments, prices and duration.

Request

A request posted by a User on the Platform describing the desired procedure (e.g. haircut, colouring, gel polish, facial cleansing, massage, etc.).

Offer

A proposal from a Salon containing a possible appointment time, price and duration of the procedure.

The Platform functions solely as a technological intermediary (B2B/B2C marketplace).

• The Operator does NOT provide physical cosmetic, hairdressing, dermatological, massage or aesthetic services. The contract for the performance of the service is concluded directly between the User and the selected Salon.
• The Operator is NOT liable for: the quality, safety, final aesthetic result or compliance with hygiene and sanitary standards by the Salon; allergic reactions, skin irritations, burns or other health problems resulting from products, cosmetics, dyes or equipment used by the Salon; non-appearance of the User for a reserved appointment or refusal by the Salon to perform the service; inaccuracies in prices, duration or included procedures announced by the Salon in the Offer.
• The Operator uses server infrastructure and cloud services from third parties (Google Cloud, AWS, Supabase, etc.) and is not liable for temporary access interruptions due to technical problems with them, global network failures or force majeure.

• To use the Platform, Users create a profile by providing accurate contact details (name, phone, email).
• Requests posted by the User are free of charge and do not bind the User financially until they expressly confirm a specific Offer from a Salon.
• When confirming an Offer, the User undertakes to appear at the selected salon at the appointed time. If unable to attend, the User is obliged to cancel the appointment via the Platform in advance.
• No-Show rule: Because missing an appointment blocks specialists' schedules, after accumulating 3 (three) no-shows without prior cancellation through the app, the User's profile is automatically blocked for the relevant period in accordance with the Privacy Policy.

• To receive requests and send Offers, Salons pay the Operator a subscription fee or a credit/unlock fee through the payment processor Stripe.
• Fees paid by Salons are refundable only in the event of a proven technical error in the Platform (e.g. duplicate charging) in accordance with the published Refund Policy.

• After the procedure is completed, the User has the right to leave a rating and comment regarding the service, hygiene and punctuality of the Salon.
• The publication of offensive language, profanity, false information or advertising content is prohibited. The Operator reserves the right to remove such reviews.
• Ratings reflect the subjective opinion of Users and the Operator is not responsible for them.

• All complaints regarding the quality of the aesthetic or cosmetic service performed shall be addressed directly to the respective Salon.
• Disputes between the Operator and Users/Partners shall be resolved through negotiation, and if no agreement is reached – by the competent Bulgarian court.